Frequently Asked Questions

How do I start a speed test?

Using your PC or mobile device, browse to our website. By using the Begin Test button, our service will find a server near you, and test the ping and download speed of your connection. The result shown is an indication of how fast you can pull data from the server to your device. Keep in mind that most connections are designed to download much faster than they upload.

Once a test is done, you can easily test again and generate an average result.

How can I view previous test results?

For privacy reasons we don't keep any data on our server or in your cookies. This means that there will be no history of your results.

What are Mbps, Kbps, MB/s, kB/s?

The smallest amount of information on a computer is called a bit. 1 Kilobit (Kbit) is 1000 bits, as "kilo" in the word suggests. 1 Megabit (Mbit) is 1000 Kilobits or 1,000,000 bits. 1 Gigabit (Gbit) is 1000 Megabits. Far beyond your purpose in testing here, using the same scale you'll arrive at Terabit (Tbit), Petabit (Pbit), Exabit (Ebit), Zettabit (Zbit) and Yottabit (Ybit). e.g. When says your connection is 512 Kbps, that's 512 Kilobits per second. When you see 52 Mbps, that's 52 Megabits per second.

Can I use your service to test the speed on my smartphone?

Yes, you certainly can. Our webiste was optimized for mobile use. The test is also optimized for mobile connections.

Why are my speeds so slow?

There can be a number of culprits slowing down your connection. Before blaming your ISP of throtteling your connection check the following:

  • Ensure you're getting a clean test. Stop any ongoing downloads, and shut down any programs that may be using your connection, such as peer-to-peer software.
  • If you're using Wi-Fi to connect, try using a wired Ethernet connection to eliminate the possibility of wireless interference.
  • Simply restart/reboot your modem and router. It's the stock advice, but it solves an astonishing number of problems.

After running those steps, you should now have enough evidence to contact your ISP if there's a mismatch between your plan and the speeds you're getting. See if they can run diagnostics on their end.